Privacy Policy

Batik Partners ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our commercial dispute resolution services and digital presence, in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

For queries regarding data privacy, please contact us at: [email protected]

1. Introduction and Scope

This policy applies to personal data collected through our website at batikpavre.biz, through our contact forms, during pre-engagement consultations, and in the course of our professional services engagements. It covers all personal data processed by Batik Partners as a data controller under the PDPA.

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: Name, email address, telephone number, business address
• Engagement information: Nature of dispute, parties involved, and matter details provided voluntarily during consultation
• Communication records: Emails and correspondence with our team
• Website usage data: Pages visited, time on site, browser type, device information (collected via analytics cookies with consent)
• Billing information: Payment details processed in connection with our services

We do not collect sensitive personal data (as defined under the PDPA) unless expressly required for a specific engagement and with your explicit consent.

3. How We Collect Data

• Directly from you, through enquiry forms and correspondence
• During pre-mediation or pre-arbitration consultations
• Through cookies and analytics tools on our website (subject to your consent)
• From referring legal counsel, with appropriate authorisation

4. Legal Basis and Purpose of Processing

We process personal data on the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Contract performance: To deliver the service requested and manage our client relationship
• Legitimate interests: To manage our practice, respond to enquiries, and improve our services
• Legal obligation: Where required by applicable law or professional regulations

5. How We Use Your Data

• To respond to your enquiry and assess the nature of a potential engagement
• To deliver mediation, arbitration, or negotiation services as engaged
• To prepare documentation required in connection with the proceedings
• To manage billing and administrative matters
• To improve our website and service offering
• To comply with our legal and professional obligations

We do not use your personal data for automated decision-making or profiling purposes.

6. Data Retention

We retain personal data for the following periods:

• Enquiry and pre-engagement data: 12 months from last contact
• Engagement and case data: 7 years from the conclusion of the engagement, in line with professional obligations
• Financial records: 5 years as required under Singapore law

Data held beyond these periods is securely deleted or anonymised.

7. Data Sharing

We do not sell or rent personal data. We may share data in the following circumstances:

• With co-mediators or arbitrators involved in the proceedings, as necessary
• With administering institutions (SIAC, ICC, HKIAC) where proceedings are institutional
• With professional advisors (accountants, IT providers) under confidentiality obligations
• Where required by law, regulation, or court order

8. Data Protection Measures

• Data is stored on secure servers within Singapore or equivalent-jurisdiction cloud environments
• Access to case data is restricted to practitioners directly involved in the matter
• All practitioners are subject to confidentiality obligations as a condition of engagement
• We maintain incident response procedures and will notify affected individuals and the PDPC in the event of a material breach, as required

9. Cookies

Our website uses cookies. For detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy. You may manage your cookie preferences at any time through your browser settings or the preference controls on our Cookie Policy page.

10. Your Rights Under the PDPA

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for data processing based on consent
• Request that we stop using your data for certain purposes
• Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Children's Privacy

Our services are directed at businesses and adult individuals. We do not knowingly collect personal data from persons under the age of 18. If we become aware that we hold data relating to a minor, we will take steps to delete it.

13. Policy Changes

We may update this policy from time to time. The current version will always be accessible on this page, with the Last Updated date at the top. Continued use of our website or services following an update constitutes acceptance of the revised policy.

14. Contact

For questions, requests, or complaints regarding this policy or the handling of your personal data:

• Email: [email protected]
• Address: 20 Cecil Street, #15-04, Plus, Singapore 049705
• Telephone: +65 6782 3194

You may also contact the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg if you believe your data protection rights have not been respected.